{"id":14708,"date":"2026-08-01T15:08:30","date_gmt":"2026-08-01T13:08:30","guid":{"rendered":"https:\/\/www.communicatio-optima.com\/withdraw-from-contract\/"},"modified":"2026-08-01T16:45:04","modified_gmt":"2026-08-01T14:45:04","slug":"withdraw-from-contract","status":"publish","type":"page","link":"https:\/\/www.communicatio-optima.com\/en\/withdraw-from-contract\/","title":{"rendered":"Withdraw From Contract"},"content":{"rendered":"<p>Widerruf des Vertrages<\/p>\n\n\n\n<p>Hier k\u00f6nnen Sie Ihren Vertrag widerrufen. Geben Sie Ihren Namen und Ihre E-Mail-Adresse ein. Sehen Sie diese im n\u00e4chsten Schritt durch und best\u00e4tigen Sie Ihren Widerruf. Sie erhalten daraufhin eine E-Mail, welche das Datum und den Zeitpunkt Ihres Widerrufes enth\u00e4lt.<\/p>\n\n\n        <div class=\"fctcr-wrap\" data-fctcr>\n\n            \n            <!-- Step 1: the statutory three fields -->\n            <section data-fctcr-step=\"form\">\n                <p class=\"fctcr-intro\">You can revoke your contract here. Enter your details, review them on the next step, and confirm. You will receive an acknowledgment by email containing the date and time of your withdrawal.<\/p>\n\n                <form data-fctcr-form novalidate action=\"\">\n                    <div class=\"fctcr-field-row\">\n                        <div class=\"fctcr-field\" data-field=\"first_name\">\n                            <label for=\"fctcr-first-name\">First name <span class=\"fctcr-req\">*<\/span><\/label>\n                            <input type=\"text\" id=\"fctcr-first-name\" name=\"first_name\" maxlength=\"190\" value=\"\" autocomplete=\"given-name\">\n                            <div class=\"fctcr-err\" role=\"alert\"><\/div>\n                        <\/div>\n                        <div class=\"fctcr-field\" data-field=\"last_name\">\n                            <label for=\"fctcr-last-name\">Last name <span class=\"fctcr-req\">*<\/span><\/label>\n                            <input type=\"text\" id=\"fctcr-last-name\" name=\"last_name\" maxlength=\"190\" value=\"\" autocomplete=\"family-name\">\n                            <div class=\"fctcr-err\" role=\"alert\"><\/div>\n                        <\/div>\n                    <\/div>\n\n                    <div class=\"fctcr-field\" data-field=\"order_number\">\n                        <label for=\"fctcr-order\">Receipt number <span class=\"fctcr-req\">*<\/span><\/label>\n                        <input type=\"text\" id=\"fctcr-order\" name=\"order_number\" maxlength=\"190\" value=\"\">\n                        <div class=\"fctcr-err\" role=\"alert\"><\/div>\n                        <div class=\"fctcr-hint\">You can find it on your order confirmation email or receipt.<\/div>\n                    <\/div>\n\n                    <div class=\"fctcr-field\" data-field=\"email\">\n                        <label for=\"fctcr-email\">Email address <span class=\"fctcr-req\">*<\/span><\/label>\n                        <input type=\"email\" id=\"fctcr-email\" name=\"email\" maxlength=\"190\" value=\"\" autocomplete=\"email\">\n                        <div class=\"fctcr-err\" role=\"alert\"><\/div>\n                        <div class=\"fctcr-hint\">We will send the acknowledgment of receipt to this address.<\/div>\n                    <\/div>\n\n                                        <div class=\"fctcr-field\" data-field=\"message\">\n                        <label for=\"fctcr-message\">Additional note <span class=\"fctcr-opt\">(optional)<\/span><\/label>\n                        <textarea id=\"fctcr-message\" name=\"message\" maxlength=\"2000\"><\/textarea>\n                        <div class=\"fctcr-hint\">No reason is required \u2014 use this only if you want to add a note to your declaration.<\/div>\n                    <\/div>\n                    \n                    <input type=\"text\" name=\"fctcr_website\" class=\"fctcr-hp\" tabindex=\"-1\" autocomplete=\"off\" aria-hidden=\"true\">\n                    <input type=\"hidden\" name=\"source\" value=\"public_form\">\n\n                    <div class=\"fctcr-global-err\" data-fctcr-global-error role=\"alert\" hidden><\/div>\n\n                    <button type=\"submit\" class=\"fctcr-btn-primary\" data-fctcr-continue>Continue<\/button>\n                <input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n            <\/section>\n\n            <!-- Step 1b: item + subscription selection (logged-in owner only) -->\n            <section data-fctcr-step=\"items\" hidden>\n                <h3 class=\"fctcr-step-title\">What would you like to withdraw?<\/h3>\n                <p class=\"fctcr-intro\">Select the items you are withdrawing from. All items are pre-selected \u2014 uncheck any you want to keep.<\/p>\n\n                <div data-fctcr-item-list class=\"fctcr-item-list\"><\/div>\n\n                <div data-fctcr-sub-section class=\"fctcr-sub-section\" hidden>\n                    <div class=\"fctcr-sub-heading\">Subscription Cancellation<\/div>\n                    <label class=\"fctcr-radio-label\">\n                        <input type=\"radio\" name=\"fctcr_sub_timing\" value=\"immediate\" checked>\n                        Cancel immediately                    <\/label>\n                    <label class=\"fctcr-radio-label\">\n                        <input type=\"radio\" name=\"fctcr_sub_timing\" value=\"next_cycle\">\n                        Cancel at next billing cycle                    <\/label>\n                <\/div>\n\n                <div class=\"fctcr-global-err\" data-fctcr-items-error role=\"alert\" hidden><\/div>\n\n                <button type=\"button\" class=\"fctcr-btn-primary\" data-fctcr-items-continue>Continue<\/button>\n                <button type=\"button\" class=\"fctcr-btn-back\" data-fctcr-items-back>Back to edit details<\/button>\n            <\/section>\n\n            <!-- Step 2: review + statutory confirmation function -->\n            <section data-fctcr-step=\"confirm\" hidden>\n                <h3 class=\"fctcr-step-title\">Review and confirm<\/h3>\n\n                <div class=\"fctcr-notice fctcr-notice-info\" data-fctcr-unverified hidden>\n                    We could not automatically match an order with these details. Your withdrawal will still be submitted and reviewed by the store.                <\/div>\n\n                <div class=\"fctcr-notice fctcr-notice-warning\" data-fctcr-existing hidden><\/div>\n\n                <!-- Order is outside the configured cancellation window (soft warning) -->\n                <div class=\"fctcr-notice fctcr-notice-warning\" data-fctcr-window-warning hidden><\/div>\n\n                <!-- All items in the order are excluded from the right of withdrawal -->\n                <div class=\"fctcr-notice fctcr-notice-warning fctcr-notice-block\" data-fctcr-excluded-all hidden>\n                    <strong>This order may not be eligible for withdrawal<\/strong>\n                    <p>The following items are generally excluded from the right of withdrawal under Art. 16 of the Consumer Rights Directive:<\/p>\n                    <ul data-fctcr-excluded-items><\/ul>\n                    <p>You can still submit your declaration. The store will review the eligibility of your request and contact you.<\/p>\n                <\/div>\n\n                <!-- Some items are excluded \u2014 consumer should use the comment field to scope -->\n                <div class=\"fctcr-notice fctcr-notice-info fctcr-notice-block\" data-fctcr-excluded-partial hidden>\n                    <strong>This order contains items excluded from the right of withdrawal<\/strong>\n                    <ul data-fctcr-excluded-items><\/ul>\n                    <p>If you only want to withdraw from the eligible items, go back and use the item selection step.<\/p>\n                <\/div>\n\n                <div class=\"fctcr-order\" data-fctcr-order hidden>\n                    <div class=\"fctcr-order-head\"><strong data-fctcr-order-number><\/strong><span data-fctcr-order-date><\/span><\/div>\n                    <ul data-fctcr-order-items><\/ul>\n                    <div class=\"fctcr-order-total\"><span>Total<\/span><span data-fctcr-order-total><\/span><\/div>\n                <\/div>\n\n                <div class=\"fctcr-review\">\n                    <div class=\"fctcr-review-head\">Your withdrawal request<\/div>\n                    <dl>\n                        <dt>Name<\/dt><dd data-fctcr-rv=\"name\"><\/dd>\n                        <dt>Receipt number<\/dt><dd data-fctcr-rv=\"order\"><\/dd>\n                        <dt>Email<\/dt><dd data-fctcr-rv=\"email\"><\/dd>\n                        <dt class=\"fctcr-rv-note-row\" hidden>Note<\/dt><dd class=\"fctcr-rv-note-row\" data-fctcr-rv=\"message\" hidden><\/dd>                        <dt class=\"fctcr-rv-items-row\" hidden>Items to withdraw<\/dt><dd class=\"fctcr-rv-items-row\" data-fctcr-rv=\"items\" hidden><\/dd>\n                        <dt class=\"fctcr-rv-sub-row\" hidden>Subscription<\/dt><dd class=\"fctcr-rv-sub-row\" data-fctcr-rv=\"sub_timing\" hidden><\/dd>\n                        <dt class=\"fctcr-rv-total-row\" hidden>Est. refund<\/dt><dd class=\"fctcr-rv-total-row\" data-fctcr-rv=\"estimated_total\" hidden><\/dd>\n                    <\/dl>\n                <\/div>\n\n                <div class=\"fctcr-global-err\" data-fctcr-confirm-error role=\"alert\" hidden><\/div>\n\n                                <button type=\"button\" class=\"fctcr-btn-primary\" data-fctcr-confirm>Confirm withdrawal<\/button>\n                <button type=\"button\" class=\"fctcr-btn-back\" data-fctcr-back>Back to edit details<\/button>\n            <\/section>\n\n            <!-- Step 3: acknowledgment of receipt -->\n            <section data-fctcr-step=\"success\" hidden>\n                <div class=\"fctcr-success-icon\" aria-hidden=\"true\">\n                    <svg width=\"28\" height=\"28\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M5 13l4 4L19 7\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n                <\/div>\n                <h3 class=\"fctcr-step-title fctcr-center\">Your withdrawal has been received<\/h3>\n                <p class=\"fctcr-center fctcr-muted\">\n                    We have sent an acknowledgment of receipt to                    <strong data-fctcr-sx-email><\/strong>\n                <\/p>\n                <p class=\"fctcr-center fctcr-muted fctcr-small\">This acknowledgment confirms receipt of your declaration. The store will review your request and contact you about the next steps.<\/p>\n\n                <div class=\"fctcr-review fctcr-receipt\">\n                    <div class=\"fctcr-review-head\">Acknowledgment of receipt<\/div>\n                    <dl>\n                        <dt>Received on<\/dt><dd data-fctcr-sx-time><\/dd>\n                        <dt>Name<\/dt><dd data-fctcr-sx-name><\/dd>\n                        <dt>Receipt number<\/dt><dd data-fctcr-sx-order><\/dd>\n                        <dt>Reference<\/dt><dd data-fctcr-sx-ref><\/dd>\n                    <\/dl>\n                <\/div>\n            <\/section>\n        <\/div>","protected":false},"excerpt":{"rendered":"<p>Widerruf des Vertrages Hier k\u00f6nnen Sie Ihren Vertrag widerrufen. Geben Sie Ihren Namen und Ihre E-Mail-Adresse ein. Sehen Sie diese im n\u00e4chsten Schritt durch und best\u00e4tigen Sie Ihren Widerruf. Sie erhalten daraufhin eine E-Mail, welche das Datum und den Zeitpunkt Ihres Widerrufes enth\u00e4lt.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"class_list":{"0":"post-14708","1":"page","2":"type-page","3":"status-publish","5":"entry"},"_links":{"self":[{"href":"https:\/\/www.communicatio-optima.com\/en\/wp-json\/wp\/v2\/pages\/14708","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.communicatio-optima.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.communicatio-optima.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.communicatio-optima.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.communicatio-optima.com\/en\/wp-json\/wp\/v2\/comments?post=14708"}],"version-history":[{"count":4,"href":"https:\/\/www.communicatio-optima.com\/en\/wp-json\/wp\/v2\/pages\/14708\/revisions"}],"predecessor-version":[{"id":14717,"href":"https:\/\/www.communicatio-optima.com\/en\/wp-json\/wp\/v2\/pages\/14708\/revisions\/14717"}],"wp:attachment":[{"href":"https:\/\/www.communicatio-optima.com\/en\/wp-json\/wp\/v2\/media?parent=14708"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}