Communicatio optima
Eva-Maria Schottdorf MD MSc – Emergency Physician | Author | Trainer
About the Book Series "A Special CRM Collection" you can read here:
1. Origin of the Special CRM Collection
In my Blog that I wrote from 2022 to 2024, I highlighted important, exciting, or unusual themes from the entire field of CRM every month. In order to illustrate the concerning subject matter for you, I used numerous examples from aviation and the daily work in prehospital emergency medicine. When I am writing, it always matters to me that you can take away something valuable for your daily routine even without any previous knowledge of CRM.
As I published an article every month, the collection has grown substantially over these three years. In fact, it has grown so much that I have decided to revise the earlier blog articles and summarise them in books.
This page is dedicated to the series that I derived from the articles. The third volume will be published in late autumn 2026. Instead of writing more articles, I am going to write an additional book series directly, which you can explore on its own page shortly. I plan to publish the first volume in 2027.
2. What the Special CRM Collection Has in Store for You
- the articles have been made into separate chapters, which you can study independently from one another
- these have been didactically organised with tables of contents, and mnemonics, new coloured figures, and additional tables, as well as clearly laid-out summaries
- all contents of the CRM Book Series will be updated continuously
- top tips and secrets reveal CRM insider information for you
- you will find many a suggestion on how to integrate into your daily routine what you have just read
3. Book Cover, Contents, Printed and Electronic Books
3.1. Here Is the Cover of Volume 1 of "A Special CRM Collection"
You can obtain all of the versions mentioned below in German and English.
3.2. Electronic and Printed Versions Are Waiting to Be Purchased
You can buy all versions as ebooks and in print (paperback, print-on-demand). The electronic versions will be published in a fixed layout as PDFs due to the figures and didactic tools.
3.3. The Content of the First Volume of "A Special CRM Collection"
In the first volume of the Special CRM Series, these topics help you to maximise your professional success:
- how to give and receive praise and why this is so important
- what you gain from analysing the superb results of your teamwork
- all about knowledge, skills, and attitude and which of them is most difficult to optimise
- how to deal with stress aptly to keep working towards your goals in the long run
- the courage and excellent use of CRM that the pilots demonstrated on Qantas Flight 32 and what to learn from it
- defining threats and errors and dealing with both of them skilfully
- the error chain and its application to the worst air accident in the history of civil aviation
- why just culture has been established and how it fits into safety culture
- in the last chapter, the benefits of various crucial CRM principles are highlighted in a relaxed and enjoyable setting
Take a look at the preview, which comes as 3D flipbooks. The English version is on the right, the German version on the left.
3.4. These Contents Are Waiting for You in the Second Volume of the Special CRM Collection
Dealing With Human Factors
The obstinate human factors have been summarised in the famous Dirty Dozen. We will scrutinise them one by one and reveal what you can do to minimise their effects on your work.
Scene Safety, Violence at the Scene, Deadly Knife Attacks in Public
Scene safety is vital in prehospital emergency medicine, not only when dealing with violence at the scene. We will highlight what professionals do to mitigate the hazards before turning our attention to a disturbing theme: knife attacks in public. How can rescue teams prepare for such an atrocious act of violence? What can laypersons do? We will answer these questions.
Debriefings That You Can Use to Optimise Teamwork and Safety
When you hold a debriefing session with your team, this should be a peaceful event even if you have detected room for improvement. We will elucidate how you can work together constructively during such a debriefing, be it at the hospital, in emergency medical services, or at any workplace to which you want to transfer your knowledge.
Post-Traumatic Stress and Post-Traumatic Stress Disorder Are Not Shameful
Post-traumatic stress (PTS) and post-traumatic stress disorder (PTSD) are not shameful, but health conditions we need to address. Therefore, we will look at them in-depth and also shed light on where relatives find the help they need. Following that, we will explore how a famous pilot not only dealt with his PTSD in a remarkable manner, but also does outstanding work to educate about it.
The 15 CRM Key Points by Rall and Gaba
Dr Rall and Dr Gaba, both anaesthesiologists, worked hard to transfer crew resource management to the field of medicine to enhance patient safety. For this, they created their 15 CRM Key Points. Today, these form an important backbone of the application of CRM principles in medicine. We will examine all of them carefully before applying them in a playful manner far away from any high-risk work environment.
Take a look at the preview of Volume 2, which comes as 3D flipbooks. The English version is on the right, the German version on the left.
4. Prices, How to Order, and Delivery
Below, you will find information on the book prices, and how you can order them on this website, as well as how you will receive your ordered books.
4.1. Prices
Electronic Books as PDFs:
English and German version: Volume 1: 14.99 euros, Volume 2: 17.99 euros
Paperbacks, Print-on-Demand:
German version: Volume 1: 34.99 euros, Volume 2: 39.99 euros
English version: Volume 1: 32.99 euros, Volume 2: 37.99 euros
3D Flipbooks:
English and German version: Volume 1: 25.99 euros, Volume 2: 28.99 euros
All prices include VAT. For print-on-demand books shipping costs will be added.
The content in the English and German versions is the same. As German consists of longer words, the respective German book contains a few more pages. This results in higher printing costs, which is why the prices of the books are different.
Unfortunately, I cannot offer you discounts compared to the prices that I charge on official platforms such as Amazon, PublishDrive, the Bookvault Shop, or The Great British Book Shop any more. This is due to the new duties on imports of parcels into the EU, whose contents are worth less than 150 euros, from 1 July 2026. To make up for this, I will only pass on a fraction of the ever-increasing printing costs to you.
4.2. The Order Process on This Website
Here, I will outline briefly for you, how you will receive your ordered books quickly and smoothly.
EBooks (PDF in a Fixed Layout and 3D Flipbooks)
Once you have ordered on this website and payed, you will receive an email with a password and the link to the page, from which you can download the book.
In my new shop which I am currently setting up, you will receive the books directly.
Print-on-Demand
Print-on-Demand has the advantage that only those books will be produced that have really been purchased. In traditional publishing, it unfortunately happens that unsold copies are eventually destroyed.
For the print-on-demand books, which you order on my website, I use Bookvault. This service usually delivers the ordered books to you within seven days.
5. Order Your Copy of the Special CRM Collection
As I am currently setting up my new shop on my website, please send an email to service@communicatio-optima.com to order your copy. Please include:
- your name
- your billing address
- your delivery address
- how many copies you want to order of which volume in which language
- your desired format: print-on-demand, 3D flipbook, or ebook
You will receive an invoice from me immediately, which you can easily pay via bank transfer within SEPA. In the meantime, I will forward your order to Bookvault if you ordered a printed book. In my shop, you will be able to pay by credit card.
6. Bulk Order Option for Corporate Clients
If you want to order a larger number of copies for your staff or your class, please send an email to service@communicatio-optima as well. Please tell me how many copies you would like. If you order 20 copies or more, I will give you a discount of 10% off the regular price of the respective version. If you order 50 copies or more, your discount will be 15%, and for 100 copies or more 20%.
7. New Releases, Beta Readers, Advanced Review Copies
Naturally, I have summarised crucial information about these exciting topics for you.
If you are spontaneous, you can register right here and be the first to learn all about:
- new book releases
- your opportunities as a beta reader
- advanced review copies and writing reviews
As a gift of gratitude you will receive the publications "How to Write Essential Checklists With Ease" and "The 12 Writing and Self-Publishing Principles" which you can download directly as handy PDFs.
8. In Case You Need Any Further Information
Of course, I am available if you have any questions. Please Contact me on the phone, via email, by mail, or use the contact form.
You want to know more about CRM ? The first volumes of my comprehensive CRM Book will be published in December 2024. If you want to practise hands-on, book a Seminar.
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